Privacy Policy

tollino garden Co., Ltd. (hereinafter referred to as the “Company”) recognizes that the appropriate protection of personal information is not only the basis of its business activities but also a social responsibility. We complies with the Act on the Protection of Personal Information and other related laws and regulations regarding the handling of personal information used in the course of business, and has established the following Privacy Policy, which it implements and maintains.

Our company shall acquire personal information within the scope of its legitimate business, clearly defining in advance the purpose for which the information is to be used, and shall use the information only to the extent necessary to achieve the purpose for which it is to be used. Any personal information provided to the Company shall be used only for the following purposes and only to the extent necessary to achieve the purposes of use specified at the time the information is provided to the Company and the purposes of use described below. In the event that the purposes of use of specific personal information are limited by laws and regulations, etc., the information shall not be used for any other purpose than the said purposes of use.

1. Our company shall obtain personal information in an appropriate manner.
2. Our company shall notify users of the purpose of use and shall handle personal information within the scope of such purpose.
3. Our company shall take necessary and appropriate measures to ensure the safe management of the personal information it has acquired.
4. Our company shall not provide or disclose personal information to third parties, except in prescribed cases.
5. Our company shall respond to inquiries, corrections, suspension of use, deletion, etc., of personal information in an appropriate manner in the event that the person in question contacts the Customer Service Center.

[Disclosure Items Based on the Act on the Protection of Personal Information]

Our company posts the following matters to be publicly announced in accordance with the Act on the Protection of Personal Information.

1. Name of Business Operator Handling Personal Information and Personal Information Protection Manager

The Company’s personal information manager

2. Safe Management of Personal Information

Our company shall exercise necessary and appropriate supervision over its employees to ensure the safe management of personal information against risks such as loss, destruction, falsification, and leakage of personal information.

3. Proper Acquisition of Personal Information

Our company shall acquire personal information in an appropriate manner and shall not acquire personal information through deception or other wrongful means.

4. Purposes of Use of Personal Information

Our company shall use each item of personal information provided by users for the following purposes.

1. To provide the Company’s services.
2. Depending on the content of the inquiry, the information will be shared with cloud camera manufacturers in order to provide information on the Company’s services and respond to inquiries, etc.
3. To provide information on the Company’s products, services, etc.
4. To respond to violations of the Company’s terms, policies, etc. (hereinafter referred to as the “Terms, etc.”) regarding the Company’s services.
5. To notify users of changes to the Terms, etc., of the Company’s services.
6. To help improve the Company’s services, develop new services, etc.
7. To create statistical data related to the Company’s services, processed into a format that does not allow individuals to be identified.
8. Business communication to employees, payment of compensation, performance of personnel and labor management, provision of benefits, and health care.
9. To contact and provide information to applicants for recruitment and recruiting activities, and for other uses necessary for recruitment and recruiting activities.
10. For other purposes incidental to the above purposes of use.

5. Changes to Purposes of Use of Personal Information

Our company may change the purposes of use of personal information to the extent that it is reasonably deemed to be relevant, and shall notify customers or publicly announce any changes.

6. Restrictions on the Use of Personal Information

Our company shall not handle personal information beyond the scope necessary to achieve its intended purpose without the customer’s consent. However, the following cases are exceptions:

① When required by law.

② When there is a legitimate reason, such as to protect life, health, or property, and obtaining the individual’s consent is difficult.

③ In other cases permitted by the Personal Information Protection Act or other applicable laws and regulations.

7. Provision of Personal Information to Third Parties

Our company shall not provide personal information to any third party without prior consent of the customer, except in cases where disclosure is permitted under the Act on the Protection of Personal Information or other applicable laws and regulations.

8. Use of Cookies and Other Technologies

Our company services use cookies and similar technologies, and as a result, some customer information such as IP addresses may be collected by other companies (e.g., Google Inc.). Based on these technologies, the Company analyzes the usage of its services by customers and makes use of this information to improve the convenience of its services. In addition, the Company uses Google Analytics* in the provision of its services. In the implementation of the Company’s services, information such as the usage status of the customer’s device will be associated with the information obtained via Google Analytics for the aforementioned purposes.

9. Inquiries

For requests for disclosure, opinions, questions, and other inquiries regarding the handling of personal information, please contact the Customer Service Center using the contact information below.

Nishi-Shinbashi JK Bldg. 3F, 3-15-12 Nishi-Shinbashi, Minato-ku, Tokyo 105-0003

tollino garden Co., Ltd.

+81-3-6453-0835

10. Continuous Improvement

In order to change the operation of the Company’s Privacy Policy or to comply with changes in laws and regulations, the above Disclosure Items Based on the Act on the Protection of Personal Information may be changed or revised without prior notice. In addition, the Company shall review the operation of its handling of personal information periodically, and shall strive for continuous improvement, and may change this Privacy Policy as necessary.    

Revised August 17, 2019